Our Health & Safety commitment

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To Our Valued Guests,

 

For over 15 years, Hickatee Cottages has promoted a sustainable, quality product for guests to enjoy while we have pledged to protect the environment and conserve natural resources. While this is our foundation, our commitment to the health and safety of our guests, our staff, and our community is of the highest importance.

 

In the spirit of our philosophy, we continue to respond to the COVID-19 pandemic with an uncompromising commitment to protect the safety and wellbeing of all those we serve.

 

Our 60 acres of private protected area, nature trail system and open-air grounds allow for easy physical distancing. And, although our cottages are centrally located, they offer spacious breathing room to enjoy the flora and fauna, appreciate the natural wildlife or simply relax in your private verandah. Despite this, we are determined to take heightened precautions.

Our enhanced safety measures include appointing a health and safety director to execute the Belize government approved health & safety guidelines, implement enhanced safety protocols and processes, and complete training workshops for all staff.

 

We understand that in this environment travel may not be a current priority for some of you, however, please rest assured that when you do travel, we are ready to serve you with our extensive and elevated protocols for your safety and protection while staying with us.

As we welcome back international travelers and continue safety measures for domestic travelers, we hope you will keep us in mind. 

We welcome you to read more about our continued health & safety efforts below.

We hope to see you soon,

Hickatee Cottages Management and Staff

Photo Credit: Totally Toledo

What to Expect while Staying at Hickatee Cottages

  • Before you arrive, we will share detailed information about Hickatee Cottages property and our rate offerings to ease the check-in process.

  • Contactless check-in is available for “key in cottage” privacy and property information are available by QR code. Contactless check-out procedures and electronic payment is also available at your request.

  • We will set-up a communication channel, via Whatsapp, Facebook Messenger, or email with you to ensure we address any requests timely.

  • Prior to your arrival, your cottage will be fully sanitized and sealed with a clean safety sticker.

  • Cleaning services will be available by request only to ensure social distancing is adhered to. If requested, our  cleaning services will be completed while you are away from your room.

  • Daily meals will continue to be served on the verandah of the main house/restaurant, and we have increased spacing between the dining room tables for your comfort. If you choose, we are happy to offer in-cottage dining service.

  • A purified water dispenser is available in the main house for you to replenish your water bottles, and our bar service is available via Whatsapp.

  • Hand sanitizers are located throughout the property and additional hand sanitizer is available for guests to refill their personal bottles.

  • In accordance with Belize law, masks are required in all public areas. Hickatee Cottages is a private property; however, our staff will always maintain distance and wear a mask when serving you. Public area mask wearing exceptions: while eating/drinking at the restaurant dining table and while in the splash pool.

  • To ensure the highest health and safety measures are taken, we offer daily health and temperature checks for our employees and guests. Our staff is also trained to complete a daily self-health assessment and pre-arrival safety protocol.

  • Housekeeping and kitchen staff have enhanced cleaning and disinfecting protocols to clean high touch areas, public areas, bathrooms, sanitization dispensers and our guest vehicle.

  • Hickatee Cottages partners with Gold Standard approved tour operators who uphold the highest safety standards. We are happy to assist you with tour arrangements in person or via Whatsapp.

  • Because we understand the uncertainty in travel, Hickatee Cottages has a flexible cancellation policy for the period December 1, 2020 through June 30, 2021. No deposit required, US$100 cancellation fee if cancelled within 14 days of arrival.

  • Hickatee Cottages has implemented a COVID-19 suspected case plan for handling situations in the event someone is a suspected case, which includes communicating to appropriate authorities, extended cleaning and disinfecting protocols and contact tracing to maximize everyone’s safety.

  • If the Ministry of Health requires any of your party to go into a 14-day COVID-quarantine, all expenses associated with the quarantine will be the responsibility of the guest and not that of Hickatee Cottages.

 

While we are providing more social distancing protocols, every guest is special to us and we are focused on ensuring you have a comfortable, pleasant and safe stay.

Hickatee cottages

safety seal

SAFETY SEAL COMMITMENT

  • Health & Safety Director has been assigned to oversee our safety commitment

  • COVID-19 and general health & safety training workshops for all employees

  • Enhanced Standard Operating Procedures 

  • Partner with the Government of Belize and Ministry of Health on preventative and detective health and safety measures

EMPLOYEE HEALTH & HYGIENE MEASURES

  • Enhanced measures for employee hygiene, including but not limited to entry protocols, daily body temperatures, self-health assessments, frequent hand washing, and face mask wearing.

GUEST HEALTH CHECKS

  • All hotel guests receive a wellness assessment to ensure good health, including body temperature assessment, self-health awareness check, and hand disinfecting and wearing of face masks.

ENHANCED CLEANING AND DISINFECTING PROCEDURES

  • CDC COVID-19 approved cleaning and disinfecting protocols implemented

  • Enhanced room cleaning protocols for guest rooms and high touch areas

  • Frequent cleaning and disinfecting protocols for public areas, including restrooms, bar/restaurant and pool areas

  • Sanitization stations for guests and employee use throughout the property

PROMOTE SOCIAL DISTANCING

  • Increased spacing between the dining room tables

  • Physical distance signage to promote social distancing measures

TECHNOLOGY ADVANTAGE

  • Contactless check-in and check-out available

  • QR Codes available for property information and menus

FLEXIBLE CANCELLATION POLICY

Hickatee Cottages understands the need to be flexible during this unprecedented time. As such, we have amended our booking and cancellation policy to offer additional comfort when booking your stay with us.

 

The following policy will apply to stays made between December 1, 2020 through June 30, 2021.

 

Deposit & Cancellation Policy

No deposit required.

US$100 cancellation fee if cancelled within 14 days of arrival.

COMMUNICATION

  • Our objective is to make you feel as comfortable and safe as possible

  • We are available daily to answer your questions and have alternative communication options for you to reach us

  • We maintain current information on our website and social media platforms to keep you informed

  • Facebook - White Circle
  • TripAdvisor - White Circle

Hickatee Cottages - a jungle bed & breakfast

Mile 1.5, Ex-Servicemen Road, Punta Gorda, Toledo District, Southern Belize

tel: (++501) 672-4475

email: hickatee@gmail.com

© 2020 Hickatee Cottages